Alternative: Freshdesk has the best omnichannel communication options in which most are included for free or on the Growth plan for just $15 per user, monthly.However, engagement and ticket-creation sources like telephone and text messaging require a paid add-on. You want omnichannel support options automatically included: Gorgias does have a range of communication channels included in the product.The Enterprise plan automatically includes the Simple Marketing and Service Desk add-ons. There’s also a Simple Marketing add-on for $25 per month, and an Advanced Marketing add-on for $50 per month. Additionally, the product’s customer service features require a paid add-on to the CRM for $50 per month, only available for the Professional and Enterprise plans. Really Simple Systems lets users temporarily access the paid plans with a 14-day free trial. Really Simple Systems Pricing Plan & Overview* Alternative: Zoho Desk is our pick for the best cost-friendly customer service software.You need low-cost customer support capabilities: Really Simple Systems doesn’t only require an add-on for ticketing and customer service features, it also requires users to be on either the Professional or Enterprise plans starting at $33 per user, monthly.While users can subscribe to a Sales CRM and Service Hub individually, they can also purchase a customizable suite of HubSpot software modules consisting of marketing, sales, service, and content management hubs. Alternative: HubSpot is the best option for having a CRM and service module in one platform.Additionally, the provider requires a paid add-on for access to the case management and customer support features. You want case management built into your CRM: Really Simple Systems is primarily a CRM used for sales activities.The Customer Success Module handles retention and account management tasks. The Omnichannel Suite has communication through live chat, email, phone, text, and artificial intelligence (AI) chatbot for customer support. The Contact Center has an integrated call center with a built-in phone, queue, and call transfer. The Support Desk offers ticket management, self-service resources, and activity reporting. Alternative: Zoho Desk begins offering free SLA monitoring for tickets on its Free plan.įreshdesk has four service products: the Support Desk, Contact Center, Omnichannel Suite, and Customer Success system. Unfortunately, Freshdesk does not begin offering SLA tracking, escalation, and violation notifications until the paid plans.
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